hobby store

This is going here instead of to Cranky DearReader because I'm not as cranky as I am bemused.
Here's what happened: I'm on the mailing list for a hobby store, and their latest newsletter mentioned that another hobby store, about 25 miles away, would soon be closing its store and selling online only. Today, I happened to be in the town that the second hobby store is in, so I dropped by; I thought it would be good to shop there while I still could browse their merchandise in person.
I walked around the whole store, which wasn't very large, and in the process was asked three different times whether they could help me. I explained that I was in town for the day, and that I was hoping to find an easy craft kit; I had more complicated and difficult projects at home, but I liked a quick project while out of town. They explained - and "snootily" is really the only word for how - that they don't stock such easy projects. They carried only more advanced (and more pricey) projects, and very little of their stock was in kits. (The scorn with which the salesperson said "kits" was almost palpable.)
So I thanked them and left, in no doubt anymore about why they were in financial difficulties, and bemused because this might be the first time ever that I saw a locally-owned business in financial distress and felt that they deserved it.